If you want to be sure you’re offering the best possible customer service experience, you need to add a live chat option to your website. More than 30% of customers expect it to be on your website – and that figure goes as high as 62% for people visiting from mobile devices.

Since many people prefer live chat compared to calling customer support, it’s no longer a luxury feature – it’s a core aspect of your onsite customer experience (CX) strategy.

Adding a live chat option is as easy as choosing one of these five plugins.

Facebook Chat for WordPress

If you don’t want to deal with the hassle of using a separate live chat solution, or your business relies heavily on…

This is only a snippet of a WordPress Website Design Article written by Nick Braithwaite

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