One of the things I have been working on, as my agency grows, is centralising all communications into one place.

Information needs to be shared and passed between team members, so it is crucial to have all that information in one place.

In this post I want to talk about the tools and techniques we use at WP Dude to mange our client projects and maintenance communication from one place.

Private Silos

Before I made these changes, communication was going into what I called a private silo, or a place only one recipient could access it.  These include:

  • personal email inboxes
  • telephone calls
  • Word documents not shared with the team

I have moved away from private silos into one central place.

A private…


This is only a snippet of a WordPress Website Design Article written by Neil Matthews

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