In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so.
With the ascent of social media platforms, modern buyers have gotten a voice, or rather, a solid platform to voice their feelings. What’s more, most likely, no business wants their clients to put out their negative experiences with brands via web-based networking media stages for everyone to see!  
According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.
For any business – regardless of whether it be a for-profit or a non-profit undertaking, or whether it be a public or private venture – consumer satisfaction is one among the numerous significant key exhibition pointers that must be considered, checked, and estimated. 
In that capacity, consumer satisfaction quotient shows how well a business is serving its clients. Improving this sole factor can change the face of a…


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