Learning how to create a customer journey map is a great way to get into the heads of your audience. It’s a technique that allows you to create better websites, products, and services. Customer journey mapping also lets you understand what visitors really want and need and then give it to them.
If you have never heard about any of this before, don’t worry. In this post, we will give you everything you need to know about it. Below, we will talk about what a customer journey mapping is and how to create a customer journey map for your website or shop.
Let’s take it away.
What is a Customer Journey Map?
In short, a customer journey map is a way to visualize how a customer interacts with a company, website, or offer.
When you are in business for yourself, your goal is most likely to get users from point A to point B, the latter being where they perform an action you want them to. This can be something like buying a product, signing up for a newsletter, etc. A…
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