Chatbots are not exactly a new business tool, but in recent years, they have gained immense momentum. Internet users are growing accustomed to these digital helpers that seem to be all the rage across industry sectors. But, you don’t want to merely fall for hype and waste resources on something that fails to deliver tangible results, do you? From a business perspective, chatbots are only as good as the value they add to your organization. So, we are going to…