In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the ascent of social media platforms, modern buyers have gotten a voice, or rather, a solid platform to voice their feelings. What’s more, most likely, no business wants their clients to put out their negative experiences with brands via web-based networking media stages for everyone to see!   According to the New Voice Media data, almost 59% of customers aged…