Online customer reviews can motivate numerous feelings from us. As customers, we frequently depend on them to direct our buy choices. As business heads, we both praise and fear them as they can impact customers to purchase from us or to click that “x” and leave our shop altogether. Giving an ensured 5-star involvement to each customer is impossible. In the long run, you will need to manage negative reviews. From a customer point of view, negative reviews can adversely…